COVID-19
Due to COVID-19, ALL SALES ARE FINAL & there WILL NOT be any exchanges until further notice. I value our lives and Kandi Klass biggest priority is the safety of our customers' health. Thank you all for understanding and remain safe.
​
CONTACT INFORMATION
Kandi Klass can be reached at info@kandiklass.com. Please provide order number for the subject. Also, allow up to one business day to be contacted back; however, most responses will be made within the same day.
​
RETURNS/REFUNDS
All items are final sale. Size Exchanges Only If Available (Customer Is Responsible For All Additional Shipping Fees). If a refund is processed due to error of an order or defect of an item, please allow 5 to 7 business days for the refund to be processed.
​
SIZE EXCHANGES
If your item does not fit we will gladly exchange it for a different size. If size is unavailable, customer is allowed to Exchange for something of equal or greater value. You must ship the item back within 5 business days after receiving it to P.O. Box 523 Brundidge, AL 36010 on the label via USPS (First Class or Priority Is Fine). In the package you must include a note with your order number and size needed. Customers are responsible for all shipping fees and will be emailed an invoice for the new shipping cost for the replacement item.
​
***All Sale Items Are Final With No Return Or Exchanges Unless Otherwise Specified. This Includes Any Orders With Discount Or Promotional Codes***
​
SHIPPING
Please allow up to 2 business days for your order to process and for us to prepare your order before it ships. If you need your order by a certain date please add your desired date in notes during checkout and we will try our best. If you would like to upgrade to expedited shipping 1-2 days You Must Email Us First and if possible we will send you a invoice for the upgraded shipping cost and ship ASAP. Desired dates are never guaranteed which is why we do not have a expedited shipping option during checkout as it depends on product availability and our average processing time for that week but again, adding notes during -checkout will of course increase your chances of receiving your order by a desired date.
LOCAL PICKUP
Local pickup is sometimes offered. Order(s) are to be picked up the week of or the following week at the designated time and place. There is not space to store any orders longer than the timeframe established. The details for pickup will be seen at checkout and sent via email after purchase . If that time expire, you the customer will be sent an invoice for a shipping fee and/or charge for storage. Shipping based fee is $9.90, but depending on weight determines finalized invoice. The storage fee will be $10.00 weekly passed the two week timeframe for local pickup.
​