​CONTACT INFORMATION

Kandi Klass can be reached at info@kandiklass.com. Please provide order number for the subject. Also, allow up to one business day to be contacted back; however, most responses will be made within the same day.

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RETURNS/REFUNDS

All items are final sale. Size Exchanges Only If Available (Customer Is Responsible For All Additional Shipping Fees). If a refund is processed due to error of an order or defect of an item, please allow 5 to 7 business days for the refund to be processed.

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SIZE EXCHANGES

If your item does not fit we will gladly exchange it for a different size. If size is unavailable, customer is allowed to Exchange for something of equal or greater value. You must ship the item back within 5 business days after receiving it to P.O. Box 523 Brundidge, AL 36010 on the label via USPS (First Class or Priority Is Fine). In the package you must include a note with your order number and size needed. Customers are responsible for all shipping fees and will be emailed an invoice for the new shipping cost for the replacement item.

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SHIPPING

Please allow up to 2 business days for your order to process and for us to prepare your order before it ships. If you need your order by a certain date please add your desired date in notes during checkout and we will try our best. If you would like to upgrade to expedited shipping 1-2 days You Must Email Us First and if possible we will send you a invoice for the upgraded shipping cost and ship ASAP. Desired dates are never guaranteed which is why we do not have a expedited shipping option during checkout as it depends on product availability and our average processing time for that week but again, adding notes during -checkout will of course increase your chances of receiving your order by a desired date.

 

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